Now it’s time for you to name it:
External problem – is the most obvious one. For example, I’ll use first-generation immigrants who came to the U.S. and have excellent service/product to offer, but they need someone who speaks their native language and English to build a website.
Internal problem – is less obvious and less visible. It touches your avatar emotions. The client is feeling frustrated because he can’t find a company that will understand his cultural background. He is also losing his confidence due to the language barrier, even though his product or service is excellent. Internal problems usually touch negative emotions. As business owners, you should identify those negative feelings to remove that problem for them.
The philosophical problem – it’s more about feeling your customer has about this specific problem. Again, using our example, the client feels that it is too difficult to find the right company that will design the perfect website for him without having language and cultural barriers and poor service.